Privacy Policy

PinOaks Park (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you visit our website, submit an enquiry, complete an application form, or use our services.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

PinOaks Park is a Thoroughbred Transition Centre based in Canterbury, New Zealand, providing independent Transition Assessments, rehoming support, rehabilitation planning, education and welfare-focused services for Thoroughbreds beyond racing.

Website:
www.pinoakspark.co.nz

Email:
transitions@pinoakspark.co.nz

Your Privacy Rights

Under the New Zealand Privacy Act 2020 you have the right to:

Know what personal information we hold about you.
Request access to your personal information.
Request correction of any inaccurate information.
Ask how your information has been used.

If you wish to make a request, please contact us using the details at the end of this Privacy Policy.

Information We Collect

Depending on the service you use, we may collect:

Personal Information

Full name
Email address
Phone number
Postal or physical address
Preferred contact details

Horse Information

Horse name
Age
Breed
Racing history
Veterinary history
Behavioural information
Ownership information
Photographs and videos
Information supplied as part of a Transition Assessment or welfare assessment

Website Information

When you visit our website, we may automatically collect information including:

IP address
Browser type
Device information
Pages visited
Time spent on our website

This information helps us improve the performance, functionality and security of our website.

How We Use Your Information

We collect personal information so we can:

Respond to enquiries.
Arrange appointments and Transition Assessments.
Prepare reports and recommendations.
Provide our services.
Issue invoices and process payments.
Communicate with you regarding your horse or booking.
Improve our website and services.
Meet our legal obligations.

We will only collect information that is reasonably necessary to provide our services.

Transition Assessment Reports

Information collected during a Transition Assessment, including veterinary findings, photographs, reports and recommendations, is treated as confidential.

Assessment reports are prepared for the client who commissioned the assessment and will only be shared with third parties where:

you have authorised us to do so;
it is necessary to provide the requested service; or
we are required to do so by law.

Marketing Communications

If you subscribe to our mailing list or choose to receive updates, we may occasionally send information about:

New services
Marketplace updates
Educational resources
Events
Business news

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to provide our services, including:

Veterinarians involved in your horse’s assessment.
Professional contractors engaged by PinOaks Park.
Secure software providers used to operate our business.
Government agencies where required by law.

Information will only be shared where reasonably necessary to provide the requested service or comply with legal obligations.

Cookies

Our website may use cookies and similar technologies to:

improve website performance;
remember your preferences;
analyse website traffic; and
improve your browsing experience.

You can disable cookies through your web browser at any time, although some website features may not function correctly.

Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

Information may be securely stored using trusted third-party providers, including:

Google Workspace
WordPress
Mailchimp
Xero (or other accounting software used by PinOaks Park)
Secure cloud storage services

We retain personal information only for as long as necessary to provide our services or where required by law.

Third-Party Websites

Our website may contain links to external websites.

PinOaks Park is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact:

PinOaks Park

Email: transitions@pinoakspark.co.nz

Website: www.pinoakspark.co.nz